Support hours: Monday – Friday 9:00 AM – 9:00 PM ET | Saturday – Sunday 12:00 PM – 6:00 PM ET
How to Reach Us
- Email (fastest): support@vipbests.com — we aim to respond within 24–48 business hours. Account queries may require identity verification before we can discuss details.
- Phone Callback: Email support@vipbests.com with subject "Callback Request – [Issue]" and include your name, number, time zone, and a brief description. Callbacks are prioritized by severity and agent availability.
- Postal Mail: VIPBESTS INC · 2550 Commerce Drive, Suite 300 · Philadelphia, PA 19030 · USA
- Partnerships / Media: support@vipbests.com — mark your subject line "Partnership Inquiry" or "Media Inquiry".
Please note: VIPBESTS INC cannot assist with operator-specific matters — including deposits, withdrawals, account limits, bonus disputes, or odds questions. All such matters must be resolved directly with the licensed Gaming Partner.